Delivery

Please consider the following before we deliver your aquarium

1. Where will the aquarium be finally positioned?
2. Can it be moved into this position easily?
3. Are there any steps to negotiate?
4. Is there plenty of access?
5. Are there other obstables that need to be negotiated?
6.  We will not deliver your goods until they are paid for in full.

Delivery agreement – ND Aquatics Ltd

1. Arrangements must be made to take delivery of your item(s). The larger heavier items will require four people or more.
2. You must inform us about any special factors that we need to know about when delivering your aquarium. Anything that may result in delivery being more costly or taking longer than it should. Items such as parking restrictions, tolls, narrow hallways, stairs to negotiate.
3. You must inform us if the final placement is to an apartment, flat or maisonette not on ground level. This may incur extra charges.
4. Items are covered by our transport insurance while on the vehicle only. We are not insured for placement.
5. ND Aquatics Ltd provides curb side delivery only.
6. You must inspect all items at the time they are delivered before you sign for your shipment. You must make certain that everything that you ordered is within the package (s). We expect all products purchased by you and shipped by ND AQUATICS Ltd to arrive in excellent condition. However, it is your obligation to check all items carefully.
7. The maximum time our driver can assist is 30 minutes.
8. Failed delivery attempts due to late cancelations or otherwise due to reasons outside of our control will incur additional delivery charges if you require a second delivery attempt. Alternatively collection will be available free of charge.
9. Cancelations or changes to deliver orders before the cut of period of 1 day will not incur any additional charges.
10. Orders which remain at our premises for an excessive period of time (2 weeks) after their completion will be charged a storage fee of £15 per week for every week after that.