How to Order

Orders can be submitted by:

• Phone
• Email

A deposit of 50% of the order value will be required. Please leave a contact number when ordering – we will contact you for a deposit. ND Aquatics are Payment Card Industry Data Security Standard (PCI DSS) compliant.

We can accept most major credit and debit cards.

Order Cancellation

If you need to cancel your order for any reason then please contact us as soon as possible. A cancellation charge ( 15% ) will be made to cover any incurred costs at that time, please contact us with regards to this. This does not apply to bespoke tanks and cabinets – please call for advise.

ND Aquatics Ltd Guarantee

Our Aquariums are sold with 3 year guarantee.

The benefits given to the purchase by the ND AQUATICS Ltd guarantee are addition to all other rights and remedies which the purchaser has in respect of the equipment under the legislation of the appropriate country of purchase.

1. This guarantee covers glass fish tank only, not the products made from wood (cabinet, lid etc.) and plastic (pipework).
2. You must provide proof of purchase (invoice) when you submit your equipment for repair under guarantee.
3. Replacement of equipment is guaranteed for the remainder of the original ND AQUATICS Ltd guarantee.
4. This guarantee covers the aquarium against leakage.
5. Guarantee is valid for three years and is effective from the date of delivery/collection.
6. Our braceless aquariums are sold with 1 year standard guarantee.

Note: for this guarantee to be valid the tank must be placed on the polystyrene base provided.

Guarantee does not cover

1. Glass breakage.
2. Consumables such as lamps, bulbs, tubes, starters, heaters and etc.
3. Pipework and plumbing.
4. Equipment failures caused by misuse, neglect, normal wear and tear, accidental breakage, lightning strikes, mains voltage fluctuation, earthquakes, vermin infestation or liquid spillage.
5. ND AQUATICS Ltd will not be responsible for any damages if the aquarium has been abused or mishandled, subjected to physical use and abuse so as to cause leaks in the aquarium.
6. Damages brought about by use of any stands aside from the recommended aquarium stands that provide full and solid support to the entire bottom of the aquarium, scratches and crazing caused by use of cleaning material, and repairs by anyone other than the manufacturers.
7. Uneven floors. ND Aquatics are NOT responsible for uneven floors! Please seek the advice from a reputable builder!
8. Change of mind. We make these aquariums to order so please make sure you really do want one.

*Call us on 01992 535916 or email info@ndaquatics.co.uk for the following locations:

• Scotland, N.Ireland and Eire
• Northumberland, Tyne&Wear, Cumbria, Durham, Cleveland, N.Yorkshire, Devon, Cornwall
• I.O.W, I.O.M and the Scilly Isles
• Channel Islands (excluding Alderney, Herm and Sark)

Charges apply as delivery to these zones will be subcontracted out.

Extra delivery charges

Extra charges for delivery may apply where:

• delivery is to be made to a different address at short notice.
• tank and/or cabinet have to be re-delivered because access was a problem or where assistance was not arranged with the delivery.
• tank and/or cabinet have to be re-delivered because no-one was at the delivery address.

We will advise if any extra charges are to be applied. These must be payable before delivery/re-delivery

Please consider the following before we deliver your aquarium

1. Where will the aquarium be finally positioned?
2. Can it be moved into this position easily?
3. Are there any steps to negotiate?
4. Is there plenty of access?
5. Are there other obstables that need to be negotiated?
6. We will not deliver your goods until they are paid for in full.

Delivery agreement – ND Aquatics Ltd

1. Arrangements must be made to take delivery of your item(s). The larger heavier items will require four people or more.
2. You must inform us about any special factors that we need to know about when delivering your aquarium. Anything that may result in delivery being more costly or taking longer than it should. Items such as parking restrictions, tolls, narrow hallways, stairs to negotiate.
3. You must inform us if the final placement is to an apartment, flat or maisonette not on ground level. This may incur extra charges.
4. Items are covered by our transport insurance while on the vehicle only. We are not insured for placement.
5. ND Aquatics Ltd provides curb side delivery only.
6. You must inspect all items at the time they are delivered before you sign for your shipment. You must make certain that everything that you ordered is within the package (s). We expect all products purchased by you and shipped by ND AQUATICS Ltd to arrive in excellent condition. However, it is your obligation to check all items carefully.
7. The maximum time our driver can assist is 30 minutes.
8. Failed delivery attempts due to late cancelations or otherwise due to reasons outside of our control will incur additional delivery charges if you require a second delivery attempt. Alternatively collection will be available free of charge.
9. Cancelations or changes to deliver orders before the cut of period of 1 day will not incur any additional charges.
10. Orders which remain at our premises for an excessive period of time (2 weeks) after their completion will be charged a storage fee of £35 per week for every week after that.
11. Delivery schedule is strictly decided by us and the client shall be informed of their timeslot one day before the expected delivery date. In the event where we’re able to change our schedule and the client requires a different time slot than what has been offered we reserve the right to charge a fee of £50 for this service. We try our best to arrive within the specified time slots, however the timeslots are not guaranteed and can be affected by factors outside of our control.

Should there be anything wrong with the shipment then our driver will advise.

Delivery agreement – Third Party Transportation

1. We subcontract transportation where time and location dictates. Items will be insured by the transportation company.
2. Arrangements must be made to take delivery of your item(s). The transport company will probably use a pallet truck to unload item(s).
3. Items are covered by their transport insurance while on their vehicle only. They are not insured for placement.
4. Drivers provides curb side delivery which does not cover product placement. They will not assist in placement.
   You must inspect all items at the time they are delivered before you sign for your shipment. You must make certain that everything that you ordered is within the package (s). We expect all products purchased by you to arrive in excellent condition. However, it is your obligation to check all items carefully.

Should there be any problems then do not sign, do not accept – contact us immediately for advise on 01992 535916.

Collection agreement

1. If you are collecting your order directly from the factory then you must check its condition before taking away.
2. We will contact you when your order is ready for collection. If an item is not collected within two months ND Aquatics Ltd have the rights to retain the deposit paid and to resell the item(s).
3. Orders which remain at our premises for an excessive period of time (2 weeks) after their completion will be charged a storage fee of £15 per week for every week after that.

Privacy Policy

We do not store or share financial information with third parties.

Collection

Reference number or Order confirmation needs to be presented during collection. We will help you load the tank and/or cabinet in your vehicle, but we are not responsible any other issues you may encounter.

Here are some things to think about before collecting your tank:

• Do you have a copy of your Order Confirmation email or your Reference number?
• Do you have sufficient space in your vehicle to fit the order?
• A method to secure your order so that it does not get damage during transport.
• No lose items in the same area where you plan to load your order to prevent scratches or worse.

Glass Tolerance

Always take into account our possible error margin (2mm +/-) when providing measurements.

There is nothing in these Terms and Conditions that will affect your statutory rights.

The registered Company address of ND Aquatics is:

55 High Street

Hoddesdon, HertsEN11 8TQ

Company registration number: 05957733
VAT No.8907 440 04